Hi, I'm Florian Liebe.

I build helpdesk software at Zammad, so your support tickets land somewhere.

Saxony, Germany

What I do

Day job

Developer at Zammad, the open-source helpdesk. Ruby on Rails and Vue.

Night job

More servers than one person needs: git, mail, file sync and video calls, all self-hosted. Up, probably.

How I work

New features end to end, bugs fixed at the cause, with a test so they stay fixed. I learn by doing and keep up to date on my own.

Experience

  1. 2011–2014Dimmel-Software GmbHApprentice, IT specialist for application developmentVocational school: BSZ für Elektrotechnik Dresden.
  2. 2014–2016Dimmel-Software GmbHSoftware DeveloperDevelopment of KORAKTOR, a CRM/XRM tool for customers, projects and documents.
  3. 2017–2022OTRS GroupSoftware DeveloperDevelopment of the OTRS service management suite in Perl.
  4. Since 2022Zammad GmbHSoftware DeveloperDevelopment of the open-source helpdesk Zammad with Ruby on Rails and Vue.js.

Off the keyboard